Japanese Bilingual Support - Operation Senior Associate (JLPT N1 Speaker)

Are you a fluent Japanese speaker with a passion for delivering exceptional customer support? Hytech Consulting Management is seeking a Japanese Bilingual Support - Operation Senior Associate to join our dynamic team in Bali. This role is perfect for JLPT N1–N2 candidates who want to leverage their language skills to support our operations. Based in Canggu, you will be part of a team that drives our business forward with your exceptional customer service skills.

In this role, you will handle customer inquiries, provide support, and ensure smooth operations. You will use tools like Salesforce and Slack to manage customer interactions and internal communications. This is a great opportunity to grow your career in a supportive and innovative environment.

Hytech Consulting Management is a leading consulting firm in Bali, known for its commitment to excellence and employee development. We offer a competitive salary, a collaborative work environment, and the chance to work with a diverse team.

📋 Tanggung Jawab Pekerjaan

• Provide exceptional customer support in Japanese and English.
• Handle customer inquiries and resolve issues promptly.
• Use Salesforce to manage customer interactions and track support tickets.
• Collaborate with the team using Slack for internal communications.
• Ensure smooth operations by following up on customer requests and updates.
• Participate in team meetings and contribute to operational improvements.
• Maintain accurate records of customer interactions and support activities.
• Stay updated with the latest industry trends and best practices in customer support.

🎓 Kualifikasi & Syarat

• Fluent in Japanese (JLPT N1 or N2 certification).
• Proficient in English, both written and spoken.
• Experience in customer support or a related field.
• Knowledge of Salesforce and Slack.
• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment.
• Strong organizational and problem-solving skills.
• Bachelor's degree in a related field or equivalent experience.

🛠️ Keahlian

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