Customer Experience Specialist (Remote in Bali) - Earn Up to IDR 40M/Month

Join TTEC, a global leader in customer experience solutions, and become a key player in shaping exceptional customer journeys from the tropical paradise of Bali! As a Customer Experience Specialist, you’ll be at the forefront of delivering world-class service while enjoying the unique blend of work-life balance that Bali offers. This role is your chance to leverage your expertise in customer service and technology to create memorable experiences for clients across various industries.

In this role, you’ll handle customer interactions, resolve issues, and ensure that every customer feels valued and understood. Using tools like Zendesk, Salesforce, and other customer relationship management (CRM) systems, you’ll manage customer data, track interactions, and provide support that exceeds expectations. Your daily tasks will include monitoring customer feedback, identifying trends, and implementing improvements to enhance the overall customer experience.

📋 Tanggung Jawab Pekerjaan

• Monitor and analyze customer interactions to identify trends and areas for improvement.
• Provide exceptional customer support through various channels, including phone, email, and chat.
• Resolve customer issues efficiently and escalate complex problems to the appropriate teams.
• Track and manage customer data using CRM systems like Zendesk and Salesforce.
• Collaborate with cross-functional teams to ensure seamless customer service delivery.
• Conduct regular customer satisfaction surveys and provide actionable insights.
• Stay updated with industry trends and best practices in customer experience.
• Participate in training sessions to enhance your skills and knowledge in customer service.

🎓 Kualifikasi & Syarat

• Bachelor’s degree in Business Administration, Psychology, or a related field.
• Minimum of 3 years of experience in customer service or a related role.
• Proven experience in using CRM systems like Zendesk, Salesforce, or similar tools.
• Excellent communication and interpersonal skills.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced environment and meet tight deadlines.
• Fluency in English, both written and spoken.
• Certification in customer service or a related field is a plus.

🛠️ Keahlian

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