Customer Service Intern - Social Media Engagement & Support

Join Pengiklan Anonim as a Customer Service Intern and play a pivotal role in shaping exceptional customer experiences across digital platforms. This dynamic internship offers hands-on experience in managing social media inquiries, resolving customer concerns, and enhancing our brand's digital presence in Jakarta Selatan. As part of our growing team, you'll work closely with our Customer Service team to deliver outstanding support to our valued customers.

Pengiklan Anonim is a leading digital advertising agency committed to delivering innovative solutions to our clients. We pride ourselves on our innovative approach and our ability to create impactful campaigns that drive results. In this role, you'll have the opportunity to learn from industry experts and contribute to our ongoing success.

As a Customer Service Intern, you'll be responsible for managing and responding to customer inquiries on various social media platforms, including Facebook, Instagram, Twitter, and WhatsApp. You'll use tools like Hootsuite and Sprout Social to monitor and engage with our audience. This role is ideal for someone who is passionate about customer service and eager to gain practical experience in the digital advertising industry.

📋 Tanggung Jawab Pekerjaan

• Monitor and respond to customer inquiries on social media platforms, ensuring timely and professional resolutions.
• Use Hootsuite and Sprout Social to manage and engage with our social media audience.
• Assist in the creation and scheduling of social media content, ensuring alignment with our brand guidelines.
• Collaborate with the Customer Service team to deliver exceptional customer support across digital channels.
• Provide feedback on customer interactions to help improve our service standards.
• Participate in team meetings and training sessions to enhance your skills and knowledge.
• Contribute to the development of our social media strategy and best practices.
• Assist in the organization and maintenance of our customer service database.

🎓 Kualifikasi & Syarat

• Currently pursuing a degree in Business Administration, Communication, Psychology, or a related field.
• Proven experience in customer service or social media engagement is a plus.
• Excellent written and verbal communication skills in Indonesian.
• Familiarity with social media platforms and tools like Hootsuite and Sprout Social.
• Strong organizational and multitasking skills.
• Ability to work independently and as part of a team.
• Passionate about delivering exceptional customer experiences.
• Willingness to learn and adapt to new technologies and processes.

🛠️ Keahlian

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